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Authenticated before it ships Free worldwide shipping over $150 Every piece checked in hand One of one, when it is gone it is gone Authenticated before it ships Free worldwide shipping over $150 Every piece checked in hand One of one, when it is gone it is gone Authenticated before it ships Free worldwide shipping over $150 Every piece checked in hand One of one, when it is gone it is gone Authenticated before it ships Free worldwide shipping over $150 Every piece checked in hand One of one, when it is gone it is gone Authenticated before it ships Free worldwide shipping over $150 Every piece checked in hand One of one, when it is gone it is gone Authenticated before it ships Free worldwide shipping over $150 Every piece checked in hand One of one, when it is gone it is gone Authenticated before it ships Free worldwide shipping over $150 Every piece checked in hand One of one, when it is gone it is gone Authenticated before it ships Free worldwide shipping over $150 Every piece checked in hand One of one, when it is gone it is gone Authenticated before it ships Free worldwide shipping over $150 Every piece checked in hand One of one, when it is gone it is gone Authenticated before it ships Free worldwide shipping over $150 Every piece checked in hand One of one, when it is gone it is gone

Refund policy

At Lexora Marts, we want you to be satisfied with every purchase you make with us. That’s why we offer a 14-day Return & Refund Policy, designed to give you peace of mind and confidence when shopping with us.

Please note: Return, exchange, and refund requests cannot be processed for purchases made more than 14 days after delivery.

You may be eligible for a return or refund under the following circumstances:

1. Incorrect Product

If you receive an item that is different from the product you ordered, please contact us and we will work to resolve the issue.

2. Defective Product

If your item arrives with a defect or has an issue that was not disclosed in the product listing, please contact us as soon as possible.

3. Damaged During Shipping

If your item arrives damaged during shipping, please contact us immediately and provide clear photos of the package and the damaged item. We will review the situation and, where applicable, offer a replacement or refund.

4. Tampering or Unauthorized Alteration

If there is any evidence that the product has been tampered with, altered, or damaged after delivery, please contact us immediately. Returns may not be accepted if an item has been modified or damaged after receipt.

Important Notes

  • 14-Day Return Window: Return requests must be submitted within 14 days of delivery.
  • Change of Mind: We generally do not accept returns simply because you have changed your mind or no longer need the item.
  • Order Cancellation: If you request to cancel an order because you have changed your mind or no longer need the item, a 5% transaction/processing fee may be deducted from the refund amount.
  • Item Condition: Approved returns must be returned in the same condition in which they were received, including any original accessories, packaging, tags, and other items included with the purchase.
  • Return Shipping: Unless the item was incorrect, defective, or damaged during shipping, the customer is responsible for the return shipping costs.
  • No Restocking Fee: Lexora Marts does not charge a restocking fee on approved returns.
  • Final Sale Items: Items specifically marked as Final Sale are not eligible for return or refund unless they arrive damaged, defective, or materially different from the product listing.

Refund Process

Once we receive your returned item, we will inspect it to make sure it meets our return requirements.

After the inspection, we will send you an email confirming that your return has been received and let you know whether your refund has been approved.

If your refund is approved, the applicable amount will be credited to your original payment method.

Please allow a few business days for the refund to appear in your account. Processing times may vary depending on your bank, credit card company, or payment provider.

Exchange Policy

We offer exchanges only for items that arrive defective, damaged, or incorrect, subject to product availability.

If you believe your item qualifies for an exchange, please contact us at:

lexoramarts@lexoramarts.com

Please wait for our response and return instructions before sending the item back.

Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it yet, please:

  1. Check your bank or payment account.
  2. Contact your credit card company or payment provider.
  3. Allow a few additional business days for the refund to appear.
  4. If you have completed these steps and still have not received your refund, contact us at lexoramarts@lexoramarts.com.

Contact Us

If you have any questions about our Return & Refund Policy, returns, exchanges, or refunds, please contact us:

Lexora Marts
Email: lexoramarts@lexoramarts.com

We are happy to assist you and will do our best to resolve your concern.

Sale Items

Sale items are eligible for return only if they meet the requirements of this 14-day Return & Refund Policy, unless the item is specifically marked as Final Sale.