Shipping policy
Shipping Policy
At Lexora Marts, we are committed to providing a safe, reliable, and convenient shipping experience for every order. We currently ship orders within the United States using trusted carriers, including USPS Ground Advantage and UPS.
Order Processing Time
All orders are processed and prepared for shipment within 1–2 business days after the order is successfully placed.
Orders are processed during regular business days, Monday through Friday, excluding holidays.
Please note that order processing time is separate from shipping transit time.
Standard Shipping
We offer standard shipping through trusted carriers such as USPS Ground Advantage and UPS.
Estimated delivery time: 5–7 business days
Delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, holidays, or other circumstances outside our control.
Express Shipping
For customers who need their order sooner, we offer an express shipping option through UPS or other available expedited services.
Estimated delivery time: 2–3 business days
Express delivery times begin after your order has been processed and shipped.
Shipping Time vs. Processing Time
Please keep in mind:
- Order Processing: 1–2 business days
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
For example, an order placed with Standard Shipping may take approximately 6–9 business days total, including processing and transit.
Shipping Costs
Shipping costs are based on your selected shipping method and the weight or shipping requirements of your order.
Before you complete your purchase, you’ll see a breakdown of the applicable shipping charges at checkout, so there are no surprises.
We strive to keep our shipping rates competitive while providing reliable and secure delivery options.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking number provided to monitor the progress of your shipment directly through the carrier.
Shipping Address
Please make sure your shipping address is accurate and complete when placing your order.
Lexora Marts is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
Undeliverable Packages
If your package is returned to us because of an undeliverable or incorrect address, refusal of delivery, or circumstances beyond our control, we will contact you to arrange for reshipment or, where applicable, a refund.
Please note that original shipping charges are non-refundable in these circumstances. Additional shipping charges may also apply if you request that the package be reshipped.
Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transit procedures.
If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If a package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also contact the carrier directly.
If you still need assistance, contact us at lexoramarts@lexoramarts.com and we will do our best to help.
Damaged Packages
If your package arrives visibly damaged, please take clear photographs of the package and the product before disposing of any packaging materials.
Contact us as soon as possible at lexoramarts@lexoramarts.com so we can review the issue and assist you.
Shipping Restrictions
At this time, Lexora Marts ships within the United States only.
We currently do not offer international shipping.
Delivery Estimates
All delivery times provided by Lexora Marts are estimated delivery times and are not guaranteed.
Carrier delays, severe weather, holidays, operational issues, and other circumstances may occasionally affect delivery times.
Contact Us
If you have any questions regarding shipping, tracking, or your order, please contact us:
Lexora Marts
Email: lexoramarts@lexoramarts.com